1. What we collect
Account details such as your name, email address and chosen role. Identity data including your driver’s licence, a second government photo identification, proof of address and the result of a live identity check.
Marketplace data including listings, availability, booking requests, messages between booking participants, handover records and trip condition photographs.
2. Why we collect it
To verify who you are, to decide whether to approve an account or a vehicle, to operate bookings and trips, to resolve damage claims and disputes, to meet legal obligations, and to protect the platform from fraud and abuse.
3. Identity verification provider
Live identity verification is carried out by our verification provider. We receive and store the minimum session and result information needed to approve an account and to keep an audit record. Biometric images are never stored in a public location.
4. How we store and protect data
Identity documents, proof of address, banking details, claim evidence and private trip evidence are held in private storage and are never publicly accessible. Access is granted only through short-lived signed links after we confirm the requester is authorised.
Vehicle listing photographs for approved and published vehicles may be served publicly.
5. Who can see your information
Booking participants see only what a trip requires. An exact pickup or delivery address is released to the matched Host and Renter only at the appropriate booking stage. Authorised JAMDRIFF administrators may access records for review, safety and dispute resolution, and every sensitive action is logged.
6. Retention
We keep verification and trip records for as long as needed to operate the marketplace, resolve disputes and meet legal and accounting obligations, then delete or anonymise them.
7. Your rights
You may request access to the personal data we hold about you, ask us to correct inaccurate data, or ask us to delete data we are not required to keep. Contact us through the Support page.