1. Scope
This policy applies to every booking made through JAMDRIFF. The version accepted at the time of booking is the version that governs that trip, and JAMDRIFF records the version and the time you accepted it.
2. Cancellation by the Renter
A booking request that has not been accepted by the Host may be withdrawn at any time at no cost.
Once accepted, cancellation windows and any applicable cancellation fee are shown in the booking summary before you confirm. Cancelling well ahead of the trip start attracts the lowest fee; cancelling close to or after the trip start attracts the highest.
3. Cancellation by the Host
Hosts are expected to honour accepted bookings. A Host who cancels an accepted booking without a valid reason may face listing suspension or removal, and JAMDRIFF will assist the Renter in finding an alternative where possible.
4. Refunds
Refunds are processed to the original payment method. Because payments are currently unavailable while JAMDRIFF completes payment-provider approval, no charges, deposits or refunds are being processed at this time.
Once payments are live, the itemised quote will show separately what is refundable: trip subtotal, service fee, delivery fee, security deposit and any taxes.
5. Cancellation records
Every cancellation records who cancelled, the reason given, the time, the fee applied, the refund due and the policy version accepted. This history is available to both parties and to JAMDRIFF administrators.
6. Exceptional circumstances
JAMDRIFF may waive cancellation fees in exceptional circumstances such as severe weather, a vehicle safety issue, or a documented emergency. Supporting evidence may be requested.